Careers

JOIN OUR TEAM

We're looking for the following positions to join our Creditaid Team.

Part-Time Credit Counsellor

POSITION SUMMARY:
The Credit Counsellor’s role is to advise and educate clients on the best solution available for their current debt situation. Empathy and a genuine desire to work as part of a team and help people is a key part of this role. You will gather financial information, create action plans to assist clients with their budget and find solutions to meet the needs of clients.

This position may have the opportunity to grow to full time.

EDUCATIONS/EXPERIENCE, SKILLS:

Post secondary education and or/relevant work experience is desirable.
Customer service experience required, with previous banking/financial industry experience an asset.
Excellent communication and inter-personal skills.
Strong organizational abilities, including the ability to multi-task while ensuring attention to detail.
Empathetic and professional phone manner, demonstrating active listening skills.
A solutions-focused approach with the ability to adapt to change.
Ability to focus on finding beneficial solutions for clients and resolving concerns.
Understanding of consumer credit and personal money management concepts.
Working knowledge of Microsoft Office applications.

This email address is being protected from spambots. You need JavaScript enabled to view it.

Part-Time Receptionist

POSITION SUMMARY:

Minimum 9 hours per week. with additional hours as required including Thursday evenings and Saturdays.
Note our office is closed on Saturdays during the summer.

This position requires a well-organized individual to provide exceptional and compassionate customer service to existing and potential clients. The successful candidate needs to be eager to work, adaptable to change, able to multitask, prioritize, and provide support to our clients and staff. We are searching for a team player for our friendly office atmosphere.

KEY DUTIES AND RESPONSIBILITIES:

Answering calls and inquiries from existing and potential clients and creditors
Scheduling appointments and following up with daily appointment confirmations
Responding to Online Chat inquiries
Welcoming clients and guests to office
Setting up new clients in database
Accepting and recording payments from clients
Batching and balancing daily payments and creating daily bank deposits
Prepares Weekly mailing to potential clients
General clerical duties (including photocopying, scanning, faxing, filing, mailing)
Other duties as assigned

EDUCATION/EXPERIENCE, SKILLS

Grade 12 Diploma with post-secondary education and/or equivalent office experience work is desirable
Working knowledge of Microsoft (including Outlook, Word and Excel)
Ability to coordinate tasks, multitask, prioritize and work under pressure
Shows initiative for and is adaptable to change
Attention to detail and accuracy are essential
Ability to follow up is crucial
Excellent customer service skills
Excellent written and oral communication skills
Professional, friendly, and compassionate

This email address is being protected from spambots. You need JavaScript enabled to view it.